|
Re: Best Buy bought EVO bricked by OTA update, where to return? Sprint/BestBuy won't
ok this is how a purchase from best buy is supposed to go for a bricked phone due to the update.
we are supposed to exchange it if we have stock. unfortunately, stock is ver limited right now. if not, we can do a rain check and hold one when we get one in or we advise the customer to go to a sprint REPAIR CENTER. they (sprint repair center) knows that they (sprint OTA) bricked the phone and are taking care of customers. it is VERY important that it be a REPAIR CENTER. it is not a return, but a repair under warranty. the last thing i want to do is send a customer to a different store to solve a problem, but in this case we may have to.
__________________
Disclaimer: I am a BBYM mgr. The opinions expressed here are my views and do not necessarily reflect the views and opinions of Best Buy.
|