Dear bC6,
Dear bC6, Since the HTC EVO 4G employs a unique HDMI output to deliver
video in HD quality to an external display, the hardware graphics driver
interface on the HTC EVO 4G uses significant resources for the HDMI
output and therefore displays graphics at 30 frames per second on the
integrated display. This is a hardware, and not a software, limitation. It’s
important to keep in mind that content including most movies and
television, are created to run at between 24 and 30 frames per second.
The 30FPS is a hardware limitation. We have found that some games
may be impacted by this limitation.
For the Screen Separation issue HTC has received some reports regarding
this issue, and are currently analyzing the potential causes. Most
customers are not reporting any issue related to this problem. The issue
appears to be cosmetic and should not affect the operation of the device.
Additional information will be provided after we finish our investigation of
the issue.
If your phone was launched this year, we will most likely offer an upgrade
for it to the Froyo version. This includes popular models like the Desire
and Droid Incredible as well as hotly anticipated phones like the Evo 4G,
MyTouch slide and upcoming models. We will announce a full list of phones
and dates once we are closer to launching the upgrades. If you have any
other questions or concerns please Reply back to this email or give us a
call at our HTC Technical Support Line, 1-866-449-8358. I want to thank
you for contacting HTC. In order to help improve our service I’d like to
invite you to take a survey at
http://survey.htc.com/worldwide, you can
also checkout
http://shopamerica.htc.com/homebrands/index.htm for
more information. HTC Technical Support
http://www.HTC.com
http://www.facebook.com/HTC http://www.youtube.com/user/HTC
http://www.twitter.com/HTC
Sincerely,
Lindsay
HTC
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