[ltdurham]

Purchased an HTC Touch and activated on February 1.

Connected to Laptop via USB running Vista Home Premium and MS Office Enterprise 2007. At first the device wasn't being recognized and WMDC wasn't opening. Couldn't find WMDC on the PC at all so I downloaded it from MS and followed the instructions for installation. It would not install, hanging up at "0 seconds" left each time.

I deleted the Microsoft Windows Mobile Remote Adapter in Device Manager, disconnected the device and then reconnected it. Using device manager, I was able to 'update driver' which installed WMDC successfully.

WMDC is slow to connect to the device and has to be opened manually, it does not open when the device is connected.

I can sync Contacts, Calendar and Tasks without a problem as long as NOTES is UNCHECKED in WMDC. If I check Notes in WMDC, the sync errors, without any error number or explanation, just "Notes: attention required". If unchecked in WMDC, sync works without an error for Contacts, Tasks and Calendar.

On the device, under ActiveSync options, Notes, files, favorites and OneNote all have gray check boxes next to them.

I have tried all of the following:

• Deleting the partnership on both pc and device and recreating.
• Removing the device from device manager and reinstalling the drivers.
• Soft reset on device.
• Hard Reset on device.
• Exchanged the Touch with Sprint per the manufacturer's support suggestion. Issue shows up on the new Touch as well.
• Made sure notes were stored on device not on the card.
• Made sure notes options set to typing, not writing.
• Ran repair on MS Office Enterprise 2007 installation
• Ran Office Diagnostics.
• Ran scanpst.exe on .pst file
• Created a new outlook profile and tried to use that profile to sync. Same results.
• Found on another forum for WM to rename mapi32.dll, but have been unable to do so even from the command line running as administrator with all other applications closed. My user is an administrator, UAC is turned off, and as I stated, ran the command line as administrator from right click menu, but am unable to rename mapi32.dll. Would this even help?
• Have tried using both of the splitters included with the device from Sprint and it doesn't make a difference, either.
• I have tried start/settings/connections/USB to PC/ Enable Advanced network functionality both checked and unchecked. The only difference I can see that this makes is that when unchecked, the device appears in Device Manager as a Mobile Device/ HTC - Touch and when checked, the device shows up in Device Manager as Network Adapter/ Microsoft Windows Mobile Remote Adapter #2. Both ways the sync works correctly only if the Notes option is NOT CHECKED.

In WMDC I can check and uncheck all options: Contacts, Calendar, Email, Tasks, Notes, Mobile Favorites, Files, Microsoft Office OneNote. On the Device, everything from Notes down has a gray check box, that is checked if checked on the PC, and unchecked if not checked on the PC, but cannot be checked or unchecked from the device in ActiveSync/options. Strangely enough, OneNote will sync without a problem, even though in ActiveSync/options the check box is gray, and cannot be changed on the device, but can be changed in WMDC.

Any suggestions would be greatly appreciated, I have searched these forums and others for days and not found this exact problem anywhere else. The only thing close is that notes cannot be synced OTA.

Sprint support and HTC support have been unable to help at all.

Thanks,
Lisa Durham
New to Windows Mobile