To do a hard reset on the 6700 you need to hold the 2 soft keys and press the reset button. The soft keys are the 2 untitled keys in the front of the 6700 next to the start button and the ok button. The reset button is a small hole located at the bottom of the 6700 and you need to use the stylis to press it. Hold the soft keys and press the reset at the same time, you will then see on the screen where it asks if you want to reset press Y for yes or N for no. Slide out the qwerty key board and press the Y to reset. Hope this helps
