[karong]

Ok so I was on the EPRP for $59.00 before i got my Evo and was told it was compatible. I get the phone from BB, check my account a few days later and my plan is changed to the $69.00 standard plan. I call up Sprint and the rep and the supervisor both tell me the EPRP is NOT compatible, which I knew was wrong but they said I can apply a 20% corp discount if I want so I took that.

So today i get a email stating that the discount cant be applied because one of the lines on the account (my wife) is SERO. So I called up retentions very angrily and the rep said it doesn't matter if my line is eligible. If ANY line on the account is SERO or EPRP the discount wont take affect. Which is the complete opposite of what the rep last week told me. So he proceeds to tell me the last rep was also wrong about the EPRP not working with the Evo and my plan should have never been changed so he changed it back and prorated it to June 4th. I swear I love Sprints phones and service but after all these years the reps still dont have a damn clue