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AND THE REPLY FROM DAN HESS Re: HTC Touch Pro Keyboard not working
Dear Mr. McKi,
Thank you contacting me.
Per our conversation, I am sending a replacement HTC Pro 2 for you at no cost. You should receive this phone within 2 -3 days. This does not affect your upgrade eligibility. You are welcome to contact me on my direct line at (757) xxx-xxxx with additional questions or concerns. My office hours are Monday through Friday, 9:00 AM - 6:00 PM EST.
Thank you for choosing Sprint. Thank you for allowing me the opportunity to resolve your concerns.
Sincerely,
Dan Hess, CEO
(757) xxx-xxxx
Sprint
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