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This is what I did to cancel my contract and NOT have an ETF.
I dialed *2 and pressed 0 a couple of time so I could speak to a person. (Note, this was about midnight eastern standard time. The longest I had to wait at any point in my call was about 60-90 seconds.) I got on the sprint website and brought up their online contract and scrolled down to "When You Don't Have To Pay An Early Termination Fee".
When the rep gets on the phone, ask something about your account. I wanted to know my balance and when it was due. After I told the rep I received notice that Sprint was changing my contract. I said they were eliminating some fees and adding some new ones (even though it dropped my overall bill by 30 or 40 cents). I read some parts of the contract to the rep; something like...Sprint has made a materially adverse change to my contract by adding new fees and eliminating some other ones, and I would like to cancel my contract, but still maintain service with Sprint. Then I asked the rep if they would be able to assist me or who would I need to speak with to make this happen. They transferred me to another rep (who was in the wrong department) and I was transferred again.
The third rep I spoke to was able to cancel my contract, change my information in the system to a month to month basis, and made a high priority note (with supervisor approval) that I can cancel my contract from that day on until the original end date with out an ETF.
During the whole process I wrote down names of the reps and asked for their ID. I also took note of the date and time I called and got the name of the supervisor who approved my cancellation.
The third rep advised me if I went to the Sprint store and got the really "good deal" on any of the Sprint phones, it would lock me into another 2 year contract and I would not be able to have that contract voided.
So now I am free to change carriers when ever I want and no ETF from Sprint.
I also read to the third rep the information regarding the "When I would not have to pay an ETF". AND...The last day to cancel is Jan 31, 2008. So make sure you call before 12AM EST.
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