Quote:
Originally Posted by Nomad397
ok so i got the inno case for my tp2 in december. i thought the plastic tabs that hold the case top to the screen portion of the phone were weak but i figured they "know what they are doing". so recently the top part cracked by the "HTC" logo and i was upset. i called and was told i have to wait 2-3 weeks for a replacement after i send the part back. this sucks ! now i have to rock my phone without a part of the case. im not sure but i do not recommend spending $50 for a case with seidio ! they nice thing to do would have been to send me a replacement part and then i would send the broken part back ! especially after spending $50 on a case. now i think im going to get a silicone case and say goodbye to seidio forever !
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Let me get this straight... you're saying they have bad customer service because they are making you wait 2-3 weeks for the replacement?
I'm not really sure that is
bad customer service. It sounds more like an
unfortunate situation...