[DeputyStankus]

I guess I didn't check the serial. But they told her "we're doing a hard reset and installing the new software." She brought it back, and I started using...Sprite, I think, to reinstall her contacts and such.

I got a message that the OS was not the same as when we backed up the info. So, I quit out, restarted the phone, and there on the splash screen was 6.5.

So, I'm right that there's no way to do it on my own?