[Noir]

that's vzw for you...
they've done somehting similar to me so at every single step, I demand they annotate it to my account, leave first and last name of the rep that did it and their direct supervisor and their number. Its a lot I know, but it saves you in a battle between he said she said. Because if they didn't say it, then why would they annotate such information on the account???

I'm sorry it happened but been there done that bro...I'd keep fighting it but again why did you pay such fees??? If you're being reimbursed why didn't you say give me my reimbursement before I pay my fee? Because it didn't happen...