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Originally Posted by SRX8o7
They bascially said that I could buy one for retail price or use my moms upgrade to get a new one..she wont give me her upgrade so im just going to have to wait it out :/
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I cracked my screen not that long ago and was able to get a replacement for 50 bucks. I also didn't have insurance or any of that. As long as you tell them that you cracked the screen and not the LCD, they should be able to send you a replacement. They mailed me a replacement and paid my shipping to send my phone with the broken screen back to them. Here are the steps I took to do this..
1. Call Verizon using *611 and when the robot women asks where you would like to direct your call, say "Data Services". It will say something about needing help with your PDA... keep going through all the menu's that refer to a PDA.
2. When you get a customer service rep on the phone, tell them that you had talked to a Verizon representative at the store and they said that since you only cracked the plastic layer above the LCD and not the LCD its self that you could get a replacement for 50 bucks. Ask them if that is true or not. Kind of play dumb and let them tell you what your options are. I wouldn't demand a replacement since it seems like it's up to whoever is on the phone to decide if they want to give you that deal.
3. If that doesn't work wait a couple of days and call again. Most of the people at the verizon stores are retards in my experience, the people on the phone are much more helpful. The first time I called in the $50 dollar replacement wasn't even an option according to the representative. The second and third time I called both representatives knew about the $50 replacement. Most of the reps on the phone seemed to generally care that I was happy and for that Verizon has my money for at least the next couple of years or so
Hope this helps