Thanks for all the replies, guys.....you're making my decision VERY easy!
Quote:
Originally Posted by schettj
I am about to have a forced upgrade (my 6700 died, mogul is the replacement offered by sprint)
How did you get a "deal/offer" from sprint to upgrade? I still have one 6700 activated (we bought his & hers units  ) |
well, it's a long story, so I'll try not to get to winded. It all started when I called migrations to migrate to their new billing system (everyone will be migrated eventually, and I do like the new system, more options, choices, flexability on the users end). When they migrated me, they hosed up the account, totally different plan (old one wasnt available), didn't put on power vision ( so I racked up casual usage), extend the contract on all 4 phones for a fresh 2 yrs (my biggest gripe).
Anyways, I called CS, got some of the issues corrected, but not all. Now I knew about the Fee changes that's gonna take place in Jan, and I knew that gave me an out on my contract, so I spoke to retentions to see if they could offer a good retention plan, they were of no help, just wanted to argue about how great the plan I had was....please. So then I emailed ecare & told them outright how pissed I was & metioned the new fees & that if they didn't get my account fixed, I was gone!
Emailed a guy @ ecare back & forth for about a week, for the most part he got everything straightened out, fixed the contract date, got alot of bonus minutes, free texting & discounted power vision, plus $200 off a new phone. My son broke his Katana a couple weeks ago, so I had to activate a real old phone temporarily. This was really the only phone we were looking to upgrade. Out of the blue, I get a call from someone from Sprint yesterday, making sure ecare took care of everything. I told him pretty much all was good, but their system is still flawed. My contract date when I view it online still shows 2 new yrs, so the system wont let me upgrade & get the $150 rebates or online specials. The notes on my account show the real contract date, and to get the $200 off from ecare, I'd have to pay retail @ a Sprint store, then ecare could credit my account. So the guy says he can give me a better discount, I had mentioned my son was looking to upgrade to a similar phone like i had. He asked if I would be interested in a Mogul, I said for how much, he said one time deal....$150. So I asked if could would extend that offer to my line too, he said yes. I wasn't expecting a call from Sprint, but very glad they did.
sorry for the long post