[Beachbumcook]

Originally Posted by seidioseidio

OK guys…let me first apologize for my tone in the previous post. While it may have come across that I was mad at those of you testing the battery that was not my intent. Most of the bashing about our company was being done by a couple of individuals that didn’t own the product. The thread got off topic and out of hand and I guess I took it personally. Again…I apologize if I offended anyone.

In regards to logins, I can only speak about the present. I volunteered to watch the forums to answer general questions and offer assistance to anyone not being taken care of by normal channels. There are only three people allowed to post on these forums and they all do it under the seidioseidio login. I was told that there were some occurrences in the past, but we took necessary precautions to make sure it doesn’t happen again. We’ve also sent emails to forum administrators to let us know if they see anything suspicious.

In regards to battery testing, all of our batteries are tested using very expensive equipment and multiple calculated tests. The environment is completely controlled, which is very hard to duplicate in the real world. I wish I had a better answer for you, but I don’t. For most of you, that leaves real world testing as your only option.

I’ve actually tested my extended Touch battery twice and got two dissimilar results. I used Windows Media Player to play a movie with the phone and Bluetooth off. I got around 5 hours the first time and around 5½ the second. Both times the phone was sitting on the desk next to me in the same place. I tried to control the environment as much as possible, but still got two different outcomes. The variables were invisible to me, but they were obviously there somewhere.

I can tell you is that when I travel my OEM battery is usually at 15-20% by the time I reached my hotel. With my extended battery it’s usually closer to 40%. I understand I’m a little biased, but a full day is what I was hoping for. I also charge my battery every night. Just because the indicator turns green doesn’t always mean your battery is fully charged.

We’ve actually received very few complaints about the battery and it’s doing very well. We're looking again to make sure there are no problems, but as of now we haven’t found any. For those of you not seeing any differences, I will definitely have our engineers take a look at your batteries once we receive them. If we find something, you’ll be the first to know.

We’ve always stood behind our products, and this one is no different. If you're unhappy for whatever reason, please contact us for a full refund.

Someone alluded to the fact that we don’t care about our customers here because we’re now dealing with larger companies and carriers. Nothing could be farther from the truth, and I think the fact that we’re here proves that. Your opinions are very important to us, whether or not we always agree with them.

Thanks

Thank you for your reply above.

The "tone" of this post is completely different than the previous one. Thank you for offering to look into this "issue" and to advise all of us what you find (if anything).

Again, thanks...