Quote:
Originally Posted by jdemmer
Would sprint refund the phone purchase price? And not charge ETF's if applicable?....beyond the 30 day trial period??
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Thank you for asking a great question.
Absolutely, however its very rare, only for the most deserving customers in an extreme circumstance and when a proper protocol is followed.
Taking an aggressive approach threatening legal action would not be considered a "proper protocol".
Not to mention you bring up a great point that new subscribers have 30 days to cancel service with minimal cost if any.
I guess if it were me, when i got home, heck even a week later when i FINALLY realized my expectations were not being met i would take the unit back.
Clearly none of the disputed features were deal killers/have to have it to do your job kind of features. If so users have nobody to "blame" but themselves for buying something that knowingly did not perform, regardless of future upgrades.