[HTC Touch-Pro]

Originally Posted by n8mack33

After calling back and being offered a 3rd refurb in less than a week, and a lot of complaining, I was finally offered a TP2, which I agreed to take. It was practically shipped. But then for some reason she tranferred me to someone who said I was not eligible for a replacement becuase my account was elegible for an upgrade. Basically why give you a TP2 when you can buy one... But after speaking with a supervisor they finally agreed to honor the TP2 offer, but only after extending my upgrade period (but not my contract). I suppose this is an ok deal. See you on the TP2 forums...

I was forced... very strictly and insistently... to extend my contract another 2 years. Unreal... I didn't like that, and it killed the excitement I had for them upgrading me to the TP2. I understand it was nice of them to 'give' me a TP2, but after everything I went through they were simply doing what any billion dollar company should do for a loyal frustrated consumer who has been a patron of that company for years upon years - so I hated the fact they added their "We'll make your problems go away.... BUT here's what you HAVE TO DO in order to have us do what we should have done in the first place." Blah.....