[scarpezio]

I'm on my fourth replacement now. According to Account Services, if you have had 3 replacements in 6 months you are eligible for replacement with a 'comparable' phone but she could not define 'comparable.' I went to a Sprint store Tuesday and they said they showed only the 800W as a replacement and would not budge. Mine has intermittent problems so they are not always evident (especially in the Sprint store!) I refuse to accept another 'refurbished' 800W which will have someone else's intermittent problems that did not show up in the 'refurbishment.' There's a reason that Sprint only sold the 800w for about 4 months, it just doesn't work for any length of time.