
11-09-2009, 11:29 PM
|
 |
PPCGeeks Regular
Offline
|
|
Join Date: Sep 2007
Posts: 210
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
|
|
Re: Update to call forwarding
I just chatted with sprint. here's my transcript...
11/09/2009 09:51:10PM
brewer: "Is free call forwarding now available?"
11/09/2009 09:51:25PM
brewer: "Josh Brewer"
11/09/2009 09:52:25PM
Agent (Rafael): "There is still a charge for Call forwarding, Have you heard of Google Voice?"
11/09/2009 09:52:45PM
brewer: "I little bit, not much though"
11/09/2009 09:53:08PM
brewer: "I was told last time I talked to sprint that sprint would allow free call fowarding on nov. **********th"
11/09/2009 09:53:52PM
Agent (Rafael): "Yes to tell you the truth I do not have much information on this as well, But the call forwarding is "unconditional" one moment while I search for more info please."
11/09/2009 09:54:13PM
brewer: "ok, thank you"
11/09/2009 09:57:02PM
Agent (Rafael): "One moment for such a hot topic out Database does not have much information for this."
11/09/2009 09:57:32PM
brewer: "haha, ok... one more question"
11/09/2009 09:58:01PM
Agent (Rafael): "Sure I can work on both."
11/09/2009 10:00:42PM
brewer: "If I setup a google voice account do I still have to have sprint forward my voicemail to that phone number?"
11/09/2009 10:00:53PM
Agent (Rafael): "To enhance our customers's ability to access these services, including Google Voice, starting **********/**********/**********, all Sprint price plans will include free conditional (no answer/busy) call forwarding (***********,***********,***********.
No action is required by the customer. Unconditiona"
l (immediate) call forwarding (***********) will remain $**********.**********/minute.
Simply Everything customers will also begin receiving unconditional call forwarding (immediate) included in their plan beginning late November. Additional information will be available soon.
11/09/2009 10:02:14PM
brewer: "ok..."
11/09/2009 10:02:23PM
brewer: "so I can use google voice and not be charged?"
11/09/2009 10:02:56PM
Agent (Rafael): "Effective 11-08-2009 you can yes."
11/09/2009 10:04:05PM
brewer: "as of 11-08-2009 was yesterday correct?"
11/09/2009 10:04:16PM
Agent (Rafael): "That is correct."
11/09/2009 10:05:34PM
brewer: "I just setup my google voice account, can I give you the google voice number?"
11/09/2009 10:05:57PM
Agent (Rafael): "I am not sure what I would need the number for?"
11/09/2009 10:06:40PM
brewer: "to put it in the voicemail when I dont answer"
11/09/2009 10:06:50PM
Agent (Rafael): "I apologize that I could not fully address your issue today. I am evaluated on my ability to resolve customer issues, and am disappointed that I couldn???t be of more assistance to you via chat. We value your business and welcome the opportunity to assist"
you with any future concerns.
11/09/2009 10:06:57PM
Agent (Rafael): "Please disregard my last statement."
11/09/2009 10:07:06PM
brewer: "or with google voice will it auto forward to my google voice account?"
11/09/2009 10:07:35PM
Agent (Rafael): "Yes it should."
11/09/2009 10:09:24PM
brewer: "ok, so I setup an account and my number is ******************* (through google voice)... I would have to give everyone that number instead of the number everyone already has, is that correct?"
11/09/2009 10:10:19PM
Agent (Rafael) sends page: "http://www.google.com/voice/sprint?id16=google+voice"
11/09/2009 10:10:34PM
Agent (Rafael): "You can use this site to help you out."
11/09/2009 10:11:08PM
brewer: "ahhh, ok, cool... so sprint is working with google voice?"
11/09/2009 10:11:32PM
brewer: "can you confirm if I will be charged for ********** voicemail? haha.... sorry I am cheap"
11/09/2009 10:11:35PM
Agent (Rafael): "Yes we are."
11/09/2009 10:11:52PM
Agent (Rafael): "Yes Voicemail's call's go do against your minutes."
11/09/2009 10:13:28PM
Agent (Rafael): "Do you have any further question's?"
11/09/2009 10:14:09PM
brewer: "so currently now that I have google voice setup, if someone leaves me a voicemail it will charge my account? or will it be free"
11/09/2009 10:14:31PM
brewer: "i just got it all setup with the google voice, i activated it on my number"
11/09/2009 10:14:49PM
Agent (Rafael): "If you follow the step's you will not be charged."
11/09/2009 10:14:57PM
brewer: "ok, cool"
11/09/2009 10:14:59PM
Agent (Rafael): "Starting mid-November **********, Sprint is enabling free conditional call forwarding on its network, allowing you to use Google voicemail with your Sprint phone number."
11/09/2009 10:15:06PM
brewer: "thanks for helping me out!"
11/09/2009 10:15:25PM
Agent (Rafael): "It was my pleasure, Do you have any further question's?"
11/09/2009 10:15:33PM
brewer: "that will be it"
I just got my google voice all setup and since it's partnered with sprint it'll auto transfer someone to your google voice account.
it's pretty neat! the transcription was WAYYY off, lmao.... but it's still kinda cool
|