Quote:
Originally Posted by samshady
Avareyne, I can totally feel your pain on all the problems you have had recently. I am not going to question you or call you a liar I just find it hard to believe you have these statements in writing and can't find anyone willing to help. It's been stated many times over that it just depends on the rep you get on the phone. I would just call Sprint and ask for account services and explain what you have going on and the statements you have in writing. I'm sure someone there would be willing to listen. Or you can try emailing customer care, once they respond there is no limit as to how large of an email you can send them. Show them your written proof and see if they budge. I do not work for sprint and will agree that there service can be lacking a lot of the time. But once you find that rep who is willing to work with you it's worth it.
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I provided the session ID to multiple reps who confirmed the offer but always told I'd get a call back from a supervisor within a few hours. Didn't happen. My boyfriend and I both pre-ordered Droid's today from Best Buy. I'm going to greatly miss WM but I need a working phone and don't think I should have to get TP after TP after TP. I might try again today and see what happens, but I don't see them fixing the issue.