[samshady]

Originally Posted by Avareyne

I'm done with Sprint. Pre-ordering Droid tomorrow.

They went back on their multiple promises to me. Offer me the device in writing, tell me I can't have it, then promise me it will be ordered and shipped that day, then next day be told it can't be done. Games, games, games. After 15 hours in one day of waiting on them, dealing with them, being on hold, and going through hell I get screwed over. The so called "value" isn't worth it anymore, especially when your phone won't make phone calls!

I'm guessing it is the people who broke their phones on purpose that caused this issue. I don't care, it's really not fair for Sprint to make multiple promises and go back on them no matter the situation. Their customer service is really bad, just wish I had caught it earlier.

Avareyne, I can totally feel your pain on all the problems you have had recently. I am not going to question you or call you a liar I just find it hard to believe you have these statements in writing and can't find anyone willing to help. It's been stated many times over that it just depends on the rep you get on the phone. I would just call Sprint and ask for account services and explain what you have going on and the statements you have in writing. I'm sure someone there would be willing to listen. Or you can try emailing customer care, once they respond there is no limit as to how large of an email you can send them. Show them your written proof and see if they budge. I do not work for sprint and will agree that there service can be lacking a lot of the time. But once you find that rep who is willing to work with you it's worth it.