[toastcfh]

well yesterday i finally won the war i raged on sprint. i bought a diamond a few months back and the vibrate failed. so no big deal, icall'em up and got a waranty refurb on the way. got it and it worked great.... for a month. then the vibrate failed. man i was alittle upset. well called'em up agin and got aother refurb on the way. low and behold out the box with no vibrate at all. ok now more upset, play the sprint game again and got another refurb. this one sounded like it had a trash bag ext to the vibrate motor. i mean loud as hell!!! so i call them up and they send me to a sprint store 30 miles from where i live just to prove this phone was broke. oh and i had to go to a real sprint store, not a third party one. anyhow got there and they said... the only options that the wel program had for diamond replacements was well refurbed **** diamonds or a brand new one. i started to argue for a minute, but the manager wasnt there so i figure it would do no good. i was MAD, MAD as hell! cuz id been at the store for three hours. and MAD to me means Make A Difference... so i caled sprint, ask to speak to escalation management. got a supervisor on the phone and explained what id been through. he agreed it was messed up and that they should have some alternative phone for the diamond. but unfortunately like 4 months ago sprint had a restucturing kinda thing and to the ablity for them to do anything about it. he said only a manager at a official sprint store can make that choice to violate the wel. he offered me some discounts and said he would call the store manager for me. i thought that was exceptable and figured id give him a chance. well a few hours later i called the store to speak to the manager, to see if the dude even called. and nope, he didnt. the manager asked me what was up i told him my story. he asked what i thought was a comparable model to the diamond. i said the hero and the tp2. he told me to wait a minute, came back and told me to come pic up a brand new Hero.

sick as hell and took alot of time and greif. but im happy and made a difference. but... i still miss my diamond. i loved that phone. now its time to get this thing routed!!!!!!