Quote:
Originally Posted by twe90kid
anyone have luck with taking to tech on Sprint echat?
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10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."