[KyleAsher]

Originally Posted by doylecm

I am still having no luck. I called Asurion and explained to them that this is my 3rd TP and not even a two weeks after I got it, the screen went dead and now it won't charge either. Then I asked them about replacing it and they told me that they only handle the insurance, they don't deal with replacements.............."What?" I have tried talking to Sprint and HTC as well and all I get is the run around and told to call someone else.

You need to call them to file a claim because your phone is "broken". So in fact you file an insurance claim to get a replacement if that makes sense. But you can only do this IF you have added insurance to that phone. Otherwise Asurion can't help you and you will have to go to a Sprint Store where it should still be under the 30 day warranty not to mention the HTC one year defect free warranty. I think a Sprint Store would be your best bet.