[gostars9]

Originally Posted by mrenz999

So last week I did an advanced exchange (my 4th on this phone) for a nonoperative keyboard. Sprint sends me another TP and right out of the box the keyboard doesn't work. So I take both phones to a local store. I show them the not ever activate TP that was a replacement with the exact same issue as the one it was supposed to replace. The only difference was on the exchange model the reset button was blocked out, which I thought strange. So I said I needed a replacement model. Got the run around but finally agreed to replace it. So he said the WEL list has models but I had to take the next model on the list I don't get to choose. I said that wasn't acceptable. He pretty much said too bad. I then asked for the manager and explained that I knew the TP2 was available as an exchange model. He left for about 10 mins to get the manager came back and said I guess you are right. I am ordering your TP2 and it will be here in 2 days. So Friday I picked up my TP2. Happy happy joy joy. Not. My wife's phone has the same issue yesterday. Her 5th TP. So I go back to the store. The same rep is not working. I explain what I want to do and am told no. Ask for the manager again. This time the Asst. Manager comes out. Explains that what I am trying to do is not possible. It can't be done and why won't I understand that no one can do this. IT'S NOT POSSIBLE. And if I got my info on the internet I should understand how ambigous such information is. I said ok well if it's not possible look up my account and find out how in this store last week it was done for me. He asked who did it. I described the guy and with a store full of people he practically yelled. "WELL RANDY IS FIRED AS SOON AS HE GETS HERE!!" I couldn't believe it. The store got quiet. So I asked for a way to contact his manager. He calmed down and gave me a cell number. No response yet from the store manager. I will keep you posted. My TP2 was NIB btw. This was the Lynnwood, WA store for anyone interested.

What an ***. I don't understand why the stores are fighting this so harshly? There is a memo from sprint in bold red print that says to replace it with a TP2. Mine semi-broken but still usable. I'm hoping by the time it finally gives out it will be easier to do the TP2 switch.