[rawdikrik]

Originally Posted by chiroeagle

I think he is referring to the TEP phone insurance "upgrade". The last time I added a new line and a phone to my account (a used Mogul) I inquired about losing my $150 new phone upgrade money and the rep said "You do not have to worry about that, you have TEP and you will get the newest phone just like the one you have!" So, its not really an upgrade, it just so happens that they phase the phones in and out sooo fast that you get an "upgrade" when you current phone craps out.

However, I am stuck with the mogul now.. there are no TP1 and they will not budge on a TP2. They said Snap or Palm Pro!.. i said NO.

Eric

p.s. I think this was my cherry post on PPC!

My suggestion is call Customer Service when it isnt busy, be really nice and tell them this:

" Hello. Im standing outside a sprint service center and before i go in and speak to a rep I want to make sure that it is clearly documented that i have had multiple issues with my phone and need to be given an opportunity to upgrade to a like phone that is currently available. "

Then when you go inside the store, they will see the notes and have to offer you something per customer service.

Tell them you need a winmo device for work and it has to be touch screen with a keyboard. If they offer you a TP... that matches your criteria and your stuck with it.

But they might offer you a Tour, Hero, Pre or my fave... The TP2. Politely say thank you and take home ur TP2. If they say that you need to wait a few days to get it.. thats fine.

Also, deal with a manager, be friendly. Dont dress like a douche, but not like a teenager either.

Good luck!