Quote:
Originally Posted by kcgent4u
I just returned from the corporate store/repair center in downtown KC. At first the repair tech said because I didn't have enough "trouble tickets" on my phone now that they'd repair it by replacing the keyboard, but since he was OOS on the parts they'd just order another TP1 (refurb) for a replacement. I said I don't want a refurd as a replacement for a new phone, can I talk to a manager? The tech came back after about 5 min and said "good news.. we can go ahead and replace it with a different phone". So he named off several BB and then the HTC Snap. I said "doesnt HTC have a new Touch Pro?" and the tech said "yeh, theres the TP2 as well; however my screen isnt showing the TP2 as an available replacement right now" and he showed me the screen. The Sprint Warehouse Inventory column had "no" for the TP2. So the tech said he'd watch the inventory and if/when the TP2 became available he'd call.
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how many "trouble tickets" did you have? i have at least 3 repairs/occasions on record for my phone. i tried calling them yesterday and they pretty much blew me off. maybe going down there will help persuade them? the replacement i got yesterday feels like its running through mud, and thats even WITH mightyrom. im terrified to see it run the stock rom. they keyboard is holding up but it just doesnt feel right.
you wouldnt happen to remember the managers name that you spoke with would you?