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Your mogul may be defective. My speaker was so bad I could not understand some conversations on speaker phone. Customer service approved a swap, and the new Mogul is much clearer.
On sprint tv - I found by accident that while listening to tv, moving the d pad right or left causes the volume to increase or decrease. (with screen in horizontal position.)
this is independent of the usual volume controls. Moving d pad up or down changes the channel. Perhaps this will help
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