Quote:
Originally Posted by mikedboyd
I looked through the Total Replacement official certificate and did not see a definition of 'physical damage'. It said that phones would be replaced if damaged, but I didn't see what that meant. Someone who knows please educate me. thanks
PS: I dropped my new TP2. No picture for you just now. THe case is pock-marked and the separation between the keyboard and the phone is now perceptible (word?) on the right side (kinda warped looking). Anyway, don't know if this is 'damaged' or just dinged (not qualifying).
thanks
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As far as I know, 'damage' means anything above and beyond normal wear and tear, which is of course wide open to interpretation.
Anyhow.. I think they will repair your TP2 in-store for anything but liquid damage, as long as the circuit board is intact. If they can't repair it, they will order you a new one free of charge. Filing an insurance claim will also get you a new one, however you will be charged a $100 deductible.