Thread: Sprints matches Big reds TP2 price! (May not work)
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Old 10-01-2009, 01:57 PM
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Re: Sprints matches Big reds TP2 price!
Quote:
Originally Posted by xconwayx View Post
Retentions? Could you explain this to a complete idiot?
Retentions is the department that handles customers that want to discontinue service. They normally have the most power to make changes/give you discounts/adjust prices. They are normally really nice, but you have to sound like you want to switch to another carrier. Don't be blunt about it.

Call *2, press the option to make changes to your account, and I believe 5 is the button to get retentions (it should say 'Disconnect Service')
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