Quote:
Originally Posted by bluruld
My 2nd phone is on its way due to 1st with stuck pixels. I did verify no local stores had the TP2 first. Though while on the phone with verizon the tech told me that since I bought the phone online that the stores wouldn't exchange it for me & that I would have to go through online. While I find that unlikely, that's what he told me.
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Funny how you will get different stories depending on who you talk too. Last night while talking to the VZW Warranty Department, they told me to go to the store to get a replacement. I told them the stores don't have them yet, so I had to get one from Telesales.
I had to replace my daughter's phone (LG Voyager) last April which I bought through Telesales, and they said I could get a replacement through them or go to a store. I will give you three guesses (and the first two don't count) what my daughter chose to do! An hour later she had a new phone, so I know it can be done.