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After several emails with Ecare, I was told to go to my local store, purchase a Touch ON MY ACCOUNT, then contact ecare back, and they would send me a return kit. I did that last night, contacted ecare, and my return kit is on its way.
A little info, if your phone is over 30 days old, they will most likely not exchange it with out a fight. But the easy way to do it, is take your Mogul off ur account for a day, then call back in and swap it back over, all ecare does is look at the recent date.
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Yo its just me, from STL.
Prior Phones: Treo 700p, Treo 650, A800, Mogul, Touch, Touch Pro, Palm Pro, Touch Pro 2,.........................EVO
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