[basilray]

OP - the first problem was doing a web chat. While I myself have been intrigued by the convenience, I have never had any luck. It usually seems like I am stuck talking to the stupidest people alive.

Calling in is the way to go. As NIKKG stated, you may need to call more than once.

I think Sprint has gotten a bad rep over time, mainly due to the out-sourcing fiasco. Personally, I have had Sprint since 2001 and have never had a Customer Service nightmare. But with any company that serves a large customer base, there are always going to be complaints and issues from time to time.

For me, the price I pay for the coverage and plan is well worth the potential headache every now and again (which, knock on wood, I have not had yet).