Quote:
Originally Posted by Drybonz
I, personally, think it's a completely rip-off considering your customer service is some of the worst I have ever experienced.
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Kinoma has a reputation for great support -- our team almost always responds within 24 hours, and is very good about solving problems -- and I'm sorry you had a bad experience.
Just email the case ID you were assigned by our support team to me at
charles@ our domain, and I'll be glad to escalate.
Quote:
Originally Posted by Drybonz
I have a better chance of getting a response out of you here than to get a comment to post succesfully on your forums since you filter them.
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Just for spam and pointless "+1" posts. All you have to do is skim
forum.kinoma.com to confirm that we don't moderate posts just because they're critical.
Quote:
Originally Posted by Drybonz
Any company that does not post a decent changelog with their new versions has garbage support, IMO.
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Every release gets its own blog post that describes all changes of note. Can you be more specific?
-- Charles Wiltgen