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to be honest, I can't say for sure. It seemed all the DL customers had their own go-to tech, as I only ever dealt with DL scenarios in brief hypothetical training sessions. I'm sur you could find what you need py perusing the epst data though (##pst# , ##data#) I completely identify with your reluctance to experiment on the CEO's phone though.. all the bigwigs here have BB's (lotus notes server, att service, BES server, I HATE it), and as I would refuse to own one anyway, I am always quite cautious when troubleshooting them..
I'd say get another mogul for 'backup' purposes and see what you find. I'd be willing to share what I could glean from the data..
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