How to configure HTC Touch Pro to receive company e-mail

Vlip3 · #1 (**permalink**) 03-17-2009, 10:44 AM

I'm trying to configure my HTC Touch Pro to receive company e-mail. Our IT guys will not support me because I do not have a company issued phone. They issue people who travel Blackberrys so I know this can be done but have not been able to figure out how to do it. They use Microsoft Exchange and also have a means of accessing Outlook over the web. I know the name of my exchange server (can find it in Account settings in Outlook). Can anyone help me?

Thanks,
Vlip3

**CozBoogie** · #2 (**permalink**) 03-17-2009, 10:59 AM

Moved to the Touch Pro Forum.

late,
Coz

**Cicatrize** · #3 (**permalink**) 03-17-2009, 11:10 AM

First things first, if your company doesn't allow your device to connect through the Exchange server, there's no way to do it. My company blocks it for anyone who's not using a company phone.

MojoRisen · #4 (**permalink**) 03-17-2009, 11:31 AM

If you know your exchange address, you can at least try it. Go to Start->Programs->Active Sync. Then choose Menu->Add Server Source. The rest you should be able to figure out on your own. I would probably leave the option checked asking about SSL connections. Most exchange servers issue certificates, so you would need this.

Hope this helps...

Mojo

@Cicatrize: He never said they wouldn't allow it, they just won't support it - most likely meaning they won't set it up for him. My company doesn't support Blackberry's, but we still allow our agents/field staff to have them. Big difference there.

Skelator03 · #5 (**permalink**) 03-17-2009, 11:36 AM

i just sign in using the web server that you were talking about

someotherguy · #6 (**permalink**) 03-17-2009, 11:53 AM

If you have the webmail address. Say it was. https://mail.yourcompany/owa On your phone just use mail.yourcompany But you will also need the certificate of the mail server which you may have to ask the IT dept for =/

MojoRisen · #7 (**permalink**) 03-17-2009, 12:05 PM

Quote:

Originally Posted by someotherguy

If you have the webmail address. Say it was. https://mail.yourcompany/owa On your phone just use mail.yourcompany But you will also need the certificate of the mail server which you may have to ask the IT dept for =/

Webmail addresses are not the same as the exchange address for a server. At least I have never seen any that were the same, and I've been in IT for almost 10 years now. The only things that would come close to using an address like that (mail.whatevercompany.blah) would be IMAP and POP addresses, but these aren't exchange addresses. And the certificate lies on the server itself - you don't install it on a phone. You input your Active Directory login id & password, which authenticates you to the exchange server. Certificate handled there.

xgm541 · #8 (**permalink**) 03-17-2009, 12:20 PM

My school uses microsoft mail. My WEB mail address is securemail.myschooladdress.edu and it is also my activesync server address.

Best way is ask a co worker who has done it to help you out.

Vlip3 · #9 (**permalink**) 03-17-2009, 01:20 PM

Quote:

Originally Posted by MojoRisen

If you know your exchange address, you can at least try it. Go to Start->Programs->Active Sync. Then choose Menu->Add Server Source. The rest you should be able to figure out on your own. I would probably leave the option checked asking about SSL connections. Most exchange servers issue certificates, so you would need this.

Hope this helps...

Mojo

@Cicatrize: He never said they wouldn't allow it, they just won't support it - most likely meaning they won't set it up for him. My company doesn't support Blackberry's, but we still allow our agents/field staff to have them. Big difference there.

I don't think they block it, they just don't want to spend IT resource overhead to support it.

When I follow your instructions I get the following message "No Microsoft Exchange was detected at the specified address. Click Retry to check the address again, or click Continue to configure your Pocket PC to synchronize with this server anyway." I copied and pasted the server address from my Outlook e-mail account. Any ideas?

mr.blonde · #10 (**permalink**) 03-17-2009, 01:56 PM

Prior posts were correct. If your company users Exchange, they will only allow company phones to connect. It is often a security risk to allow you to connect your phone. Even personal BlackBerry's are an issue.

There may be other options if your company is willing to configure it. In my case, we have Intellisync setup, so I can sync my phone with work email and calendar online. Push eats up my battery, so I just manually connect for email, but it works great.

But it's something that your company has to configure. I got lucky when the IT director got this software to support his phone, and I mentioned it to him so he gave me access.