where to find device information

azurecrayon · #1 (**permalink**) 08-24-2009, 04:07 PM

im trying to troubleshoot my sisters tp. its a refurb she just got from the online advanced exchange.

i want to pull up device info to find the rom version, but there are software issues and when you select settings in the menu (actually, septings, since nearly all the menu words are messed up) it brings up a blank folder and there is no device info selection like there should be.

is there somewhere else i can find the device info?

there are programs on the phone that are not stock (i have a tp too so i know what it came with) and im really wondering if they sent her a refurb with a non stock rom installed.

pyro254750 · #2 (**permalink**) 08-24-2009, 04:11 PM

sounds like you need to flash to a stock rom to get things working correctly. If it were me, I would unlock it, and flash to a stock rom to be sure everything works correctly, and then from there (if desired) flash to a custom rom.

azurecrayon · #3 (**permalink**) 08-24-2009, 04:32 PM

yeah that was my second option. i just use the stock rom with a few tweaks, have never flashed before, so was hoping i could find out what rom was on it first heh. didnt want to risk bricking the phone by my own incompetence if there was an easier way.

im digging around now for the stock rom file and flashing instructions, may end up doing that anyway to hopefully fix the issues shes having. it almost looks like the menu is in russian, but nothing else is affected except the start menu, and even then only part of it.

frazell · #4 (**permalink**) 08-24-2009, 04:56 PM

You could start by flashing to the stock ship rom just in case. But the ROM information is in the bottom right hand corner on boot up (at the initial screen that says "Touch Pro".

If you flash the Sprint Shipped Stock Rom it is digitaly signed and does NOT require unlocking the device to flash it. I wouldn't risk unlocking it until you have the device working properly as you could brick it.

http://forum.ppcgeeks.com/showthread.php?t=42741

Flash the SHIPPED rom from that thread. Not the dump.

**Hypnotic2010** · #5 (**permalink**) 08-24-2009, 06:55 PM

Well, do a hard reset. The rom wont go anywhere, maybe then you will be able to see the device info menu.

**Hypnotic2010** · #6 (**permalink**) 08-24-2009, 07:00 PM

If you rally wanted to get crazy you can dump the rom to your SD card using this method:

Hi there,
there was a situation, when someone needed to grab, fast and invisible, a ROM dump off of a device at some exhibition...
Well i wrote this bad and nasty tool to do the dirty work... )

all you need is a SD card and this tool.

http://forum.xda-developers.com/showthread.php?t=238945