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Old 06-25-2009, 10:02 AM
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Exclamation Touch Pro Won't Answer Calls

I have a Sprint Touch Pro. I had my first one since the release in late 2008. About 2 months ago it started not answering phone calls. By this I mean that the phone would receive calls and ring, but I couldn't answer the call in anyway, via touchscreen, phone button, or bluetooth. I had it hard reset about 3 times before getting a replacement from Sprint. I was convinced that it was the phone and not any programs I had installed, as most of the programs I had on there I'd installed months ago.

Now I am on Touch Pro #2 (refurbished) and just yesterday the same problem came back, the phone isn't allowing me to answer calls. I've slowly been adding my programs to keep an eye out for any specific one that might be causing this. The only significant things I'd done before the malfunction came back was to use Active Sync (with Windows XP) and install 3 programs, 2 games (Batcave and Pocket Spades) and a phone locking program, TouchLockPro, all of which were immediately uninstalled once the problem came back.

With all that being said, is anyone familiar with this issue and have a solution? Since this is my second phone it would seem that the issue is being caused by a program and not the phone itself. The majority of the programs I use are commonly used by other PPC Geeks (ex. Google Maps, WiFi Router, QuickMenu), although there are a few games. Most programs I use come from www.pocketpcfreeware.mobi.

Any suggestions?

Last edited by tkjames; 06-25-2009 at 10:04 AM.
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Old 06-25-2009, 10:31 AM
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Re: Touch Pro Won't Answer Calls

The only thing I could think of is that the locking program is causing the phone to refuse to answer. It may permanently change the registry and mess up something. However I haven't heard of other people using the program who've experienced the same problem. Try a different locking program and hold off on installing that one and see if it helps.
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Old 06-25-2009, 10:39 AM
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Re: Touch Pro Won't Answer Calls

Try slide 2 unlock latest version. Should fix or prevent you problems.

http://s2u2.ac-s2.com/
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Old 06-25-2009, 12:09 PM
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Re: Touch Pro Won't Answer Calls

are you using any tweaks programs to set data timeout?
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Old 06-25-2009, 12:19 PM
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Re: Touch Pro Won't Answer Calls

here try this:

http://forum.ppcgeeks.com/attachment...1&d=1240630762

it could be the data resuming.
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Old 06-25-2009, 12:57 PM
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Re: Touch Pro Won't Answer Calls

Quote:
Originally Posted by Compusmurf View Post
are you using any tweaks programs to set data timeout?
+1!

This is what my issue is. Used DIamond Tweak, and now calls won't answer. I switched it back, soft reset, but still acting up.

ANyone have what the registry edit would be? I do not want to hard reset.

Thanks!
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Old 06-25-2009, 10:18 PM
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Re: Touch Pro Won't Answer Calls

Do you have it automatically checking for emails? Pay attention to the top of the screen and see if it says messaging. I have had this exact problem using the copper rom, and I turned off the setting to automatically check emails, and the problem went away.
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Old 06-25-2009, 11:09 PM
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Re: Touch Pro Won't Answer Calls

The 777 fix cab posted here will work lifeu, or in the essentials thread is the manual reg fix.

Also, for original poster, you didn't lock your radio to EVDO only did you?
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Old 06-25-2009, 11:14 PM
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Re: Touch Pro Won't Answer Calls

that same thing is happening to both my tps. i think it's the diamond tweak because that's all i have installed on my wifes' phone.
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Old 06-26-2009, 12:06 AM
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Re: Touch Pro Won't Answer Calls

"Issues with answering your phone when a data connection is open (answer buttons don't do anything)? Looks like a tweak messes up a registry key that affects this. [HKEY_LOCAL_MACHINE\Comm\ConnMgr\Planner\Settings], make sure SuspendResume is set to #777 (not anything containing GPRS)"

The above was copied from the essential page....it is a common problem when this reg entrie is changed. There are many thread about this issue that was related to the #777 being changed by either "Adv Config or Diamond Tweak"
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