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Old 06-16-2009, 10:40 AM
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How to find out if my Pro is a refurb...done it before but cannot remember how.

I know I was able to find out if my phone was a refub once with the help of Sprint Tech Support. I just got my replacement for the one I dumped in the toilet=D>. It looks new, in a new box and all but I am very sekptical. Can someone here tell me how to access the menu that tells if the phone is new or refurb?
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Old 06-16-2009, 10:49 AM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

if you push ##778# into the dialer, it should give a "refurbished" yes or no box and a date if it was refurbished
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Old 06-16-2009, 10:51 AM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

Thanks thats what I needed
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Old 06-16-2009, 10:52 AM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

HOLY WOW! Asurion sent me a new phone!
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Old 06-16-2009, 10:59 AM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

On the dial pad, dial ##786#

You should get an EPST window right when you press the last #

The 5th line should show the refurbishment status, and the next line will show the date refurbished, if available.

EDIT: Wow. It took me 10 minutes to write a response. FAIL
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Old 06-16-2009, 12:51 PM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

just for future reference- if it comes in a new box, its a new phone... if it comes in a little white box in bubble wrap and no battery, its a refurb
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Old 06-16-2009, 04:45 PM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

wow thanks for the useful information.. greatly appreciate it
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Old 06-16-2009, 05:05 PM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

Quote:
Originally Posted by boredandtattooed View Post
just for future reference- if it comes in a new box, its a new phone... if it comes in a little white box in bubble wrap and no battery, its a refurb
not always true my friend... I have received (2) two new phones on warranty claims in the past 6 months that came in brown or white little boxes with no battery or back covers in them. please don't waste my time, your time, or the OPs time by posting insufficient and sarcastic replies. the only way to know with any certainty is by going into the EPST.
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Old 06-16-2009, 05:22 PM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

he even said it came in the new box... but thanks for the sarcastic correction
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Old 06-16-2009, 05:28 PM
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Re: How to find out if my Pro is a refurb...done it before but cannot remember how.

Quote:
Originally Posted by acousticsoulfish View Post
not always true my friend... I have received (2) two new phones on warranty claims in the past 6 months that came in brown or white little boxes with no battery or back covers in them. please don't waste my time, your time, or the OPs time by posting insufficient and sarcastic replies. the only way to know with any certainty is by going into the EPST.
You had a BRAND NEW phone shipped to you without a battery, accessories, or the likes?

I highly doubt it was new.

You're telling me they would open a retail box, remove the accessories, repackage a brand-new, perfectly good phone, and send it to you? Simply by opening the box and breaking the seals they cannot claim a phone is brand new. Violation of FTC rules.
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