Need help on how to fix a error 67 on touch pro - Page 2

sodde · #11 (**permalink**) 04-03-2009, 09:35 PM

I had exact same issue but managed to fix it. After flashing to the shipped ROM and then a hard reset, I used the msl grabber to get the code and access the MSL and then I called Sprint and told them that I was on a service call to manually insert the data into it (I made up some story about the phone crashing during a profile update) and got cut off. He then made me try a restore which didn't work and then gave me the data to enter manually. this alone still doesn't make it good though as after that, the tech told me to dial ##786# and then select restore. Once complete and hard resetted, the phone worked again, While still on the phone with the tech, we did a profile update and all was well! BTW, the MSL reverted back to the original after the profile update.
Hope this helps.

jbatress · #12 (**permalink**) 04-03-2009, 10:01 PM

Quote:

Originally Posted by sodde

I had exact same issue but managed to fix it. After flashing to the shipped ROM and then a hard reset, I used the msl grabber to get the code and access the MSL and then I called Sprint and told them that I was on a service call to manually insert the data into it (I made up some story about the phone crashing during a profile update) and got cut off. He then made me try a restore which didn't work and then gave me the data to enter manually. this alone still doesn't make it good though as after that, the tech told me to dial ##786# and then select restore. Once complete and hard resetted, the phone worked again, While still on the phone with the tech, we did a profile update and all was well! BTW, the MSL reverted back to the original after the profile update.
Hope this helps.

im trying that thanks btw amd i let you know if the work

jbatress · #13 (**permalink**) 04-03-2009, 10:43 PM

Quote:

Originally Posted by sodde

I had exact same issue but managed to fix it. After flashing to the shipped ROM and then a hard reset, I used the msl grabber to get the code and access the MSL and then I called Sprint and told them that I was on a service call to manually insert the data into it (I made up some story about the phone crashing during a profile update) and got cut off. He then made me try a restore which didn't work and then gave me the data to enter manually. this alone still doesn't make it good though as after that, the tech told me to dial ##786# and then select restore. Once complete and hard resetted, the phone worked again, While still on the phone with the tech, we did a profile update and all was well! BTW, the MSL reverted back to the original after the profile update.
Hope this helps.

THANKS IT WORK PERFECT THANKS A LOT YOU ARE THE MAN

Phen0m · #14 (**permalink**) 04-04-2009, 11:32 AM

This needs to be stickied! 2 people in tech support, nor the sprint repair center could figure out the issue. I follow the above instructions, and now im back up and running

Velvis · #15 (**permalink**) 04-04-2009, 12:55 PM

I pretty sure I had the same issue as well. After 4 days of getting nowhere Sprint gave me a new TP. Now I am afraid to flash it....
Im going to take screenshots of my ##DATA# info, does anyone know what button combo works with the Ilum software screen grabber for the TP? (ie what button on the device corresponds with the App1 setting?)

jdward28 · #16 (**permalink**) 05-27-2009, 08:54 AM

I entered the ##786# but then it said I needed to enter a "code." Do you know where or how I can get that code?

schutrumpf · #17 (**permalink**) 09-03-2009, 08:06 PM

i wanna say you are awesome. after hours last night on the phone and messing with it all day i came across this and you are awesome, it works perfect now

vesty16277 · #18 (**permalink**) 09-03-2009, 08:58 PM

Ive had this issue many times. It always seems to be the profile. They easily fix by programming a different phone to my line then re-programming my TP device. It also fixed other issues I was having with texting as well.

erh7771 · #19 (**permalink**) 10-05-2009, 02:43 PM

This should be a sticky, found it after taking the phone to a sprint tech at the tech center and the tech couldn't fix it and ordered another phone.

- Install .net compact 3.5
- Install the cab mentioned earlier
- ##786#
- Reset
- Update profile

Done

m2maynard · #20 (**permalink**) 04-29-2010, 04:30 PM

this is an old thread but I just wanted to say that the steps outlined in post #19 resolved the same issue for me on Sprint as well.