Picture mail usage?

erockvr6 · #1 (**permalink**) 03-04-2009, 03:35 AM

Quick question, I just got my bill and I got charged the maximum amount for data usage, which is $75.00, as I do not have unlimited data- I know I should add it but I figured with wifi at work and home I wouldnt need it- I do however have unlimited text, pics, and vids, so my question is whether or not when I connect to Sprint Picture mail it is using data. The CS rep told me when I got the phone that as long as I had unlimited pics it would not charge me. If thats the case than what is using data? If I go on the internet Wi-Fi is enabled, and if I update the weather Wi-Fi is enabled. Is it possible that these are using data instead of Wi-Fi? The other CS rep told me to take the phone to a Sprint store for a diagnostic check to see why the data is being used, is this possible? I searched but couldnt find any relevent topics, also disabling data is not an option as I need pic mail.

coolwhip1220 · #2 (**permalink**) 03-04-2009, 03:57 AM

Whatever the case, demand a refund as it was not clearly explained to you by the Rep apparently. And then add the data.

ViciousTemptations · #3 (**permalink**) 03-04-2009, 03:57 AM

HI , well I personally have what is called the "Sprint Vision Pack" which allows Unlimited Data/Internet, Text, Picture Mail & in addition GPS , TV .

Should try it out .

ViciousTemptations · #4 (**permalink**) 03-04-2009, 03:58 AM

Continuing my Reply:

Sorry! by the way package costs $30.00 Month

- Take Care

supdawg · #5 (**permalink**) 03-04-2009, 04:34 AM

IIRC correctly, there is some data usage even while using WiFi. I also think there is a way to block that as well so you dont get charged.

And I would demand refund too.

erockvr6 · #6 (**permalink**) 03-04-2009, 09:40 AM

Quote:

Originally Posted by coolwhip1220

Whatever the case, demand a refund as it was not clearly explained to you by the Rep apparently. And then add the data.

when i called to find out why the cs rep was like "you obviously are using data and you have to pay for it." I told her its not like i was trying to find a way to use the data and not pay for it I just would like to be explained why my phone is using it. thats when she told me to take it to a store. I guess i can call again and see what they say. I am going to add data to the plan i just want the 75.00 fixed

coolwhip1220 · #7 (**permalink**) 03-04-2009, 03:56 PM

If they hassle you, ask for a supervisor. They do whatever you want.

chappy · #8 (**permalink**) 03-04-2009, 04:03 PM

Are you using the default Sprint app to send picture mail, or are you using something else, like arcsoft or sMMS? If you are using something else, that could be why.

It could also be that your account isn't coded properly. Just call back and tell them the only data you have been using is for picture mail and to have them check the account.

#9 (**permalink**) 03-04-2009, 04:15 PM

You mean your pic mail actually works?

erockvr6 · #10 (**permalink**) 03-04-2009, 05:47 PM

Quote:

Originally Posted by MWSlim

You mean your pic mail actually works?

haha yea it does sometimes

Quote:

Originally Posted by chappy

Are you using the default Sprint app to send picture mail, or are you using something else, like arcsoft or sMMS? If you are using something else, that could be why.

It could also be that your account isn't coded properly. Just call back and tell them the only data you have been using is for picture mail and to have them check the account.

I am using the default picmail application from sprint, and the ishtty about that is when i first got the phone pic mail wouldnt work so the sprint cs told me to go on the web and download the new app, i'm like isnt that gonna charge me, and he said no