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Old 02-18-2009, 04:49 PM
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How to delete phantom email account?

My Touch Pro had a problem, so I backed it up with Sprite Backup, exchanged the phone for another Touch Pro, then restored from backup. This mostly worked well, but here's a glitch:

One of my email accounts is now a phantom. It displays on the TouchFlo email screen, but when I click on it, it does nothing. It is not listed in the regular Windows Mobile email accounts, but when I try to create a new one with the same name, it won't let me.

I have tried searching the registry for its entry in order to delete it manually, but I can't find it anywhere.

Does anyone know how to delete this phantom email account?
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Old 02-18-2009, 05:16 PM
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Re: How to delete phantom email account?

i have asked this questin several times in several threads and never got an answer i just hard reset my phone
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Old 02-18-2009, 05:20 PM
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Re: How to delete phantom email account?

I had this problem when i setup google sync its kinda annoying.
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Old 02-18-2009, 05:21 PM
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Re: How to delete phantom email account?

Do the restore and then do a backup with PPCPIMBackup.
Hard reset
Then run PPCPIMBackup From there you can choose restore individual email accounts.
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Old 02-18-2009, 05:50 PM
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Re: How to delete phantom email account?

Wait...

Just search for, and download SKTOOLS (trial) and go to DELETE PIM INFO (under the ALL category from the main screen) and select the account you want to go away. Then click on DELETE account. I have done it many times, works instantly....

Later,

Mat!
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Old 02-18-2009, 05:57 PM
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Re: How to delete phantom email account?

Quote:
Originally Posted by KillerQ View Post
Just search for, and download SKTOOLS (trial) and go to DELETE PIM INFO (under the ALL category from the main screen) and select the account you want to go away. Then click on DELETE account. I have done it many times, works instantly....
This sounds great, but I can't find what you describe. I have SKTools 4.4.6.2, trial version. I see no ALL category, only these:

Clean!
Optimize!
Tune Up!
Installed Programs
Move Data
Notifications Queue
Shadow Services
SKTools Backup
Registry Explorer

Where would I find Delete Pim Info?
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Old 02-18-2009, 06:28 PM
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Re: How to delete phantom email account?

Quote:
Originally Posted by lgmayka View Post
This sounds great, but I can't find what you describe.
Never mind, I found it. Thank you!
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Old 02-18-2009, 06:50 PM
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Re: How to delete phantom email account?

Quote:
Originally Posted by KillerQ View Post
Wait...

Just search for, and download SKTOOLS (trial) and go to DELETE PIM INFO (under the ALL category from the main screen) and select the account you want to go away. Then click on DELETE account. I have done it many times, works instantly....

Later,

Mat!

ok so did this then when i soft reset it came back along with another HELP PLEASE?
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Old 03-18-2009, 12:16 PM
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Re: How to delete phantom email account?

anyone still have a fix or a new fix for this? I did a hard reset and restored with my htc data back up - and cant get this envelope to go away.
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Old 03-18-2009, 12:50 PM
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Re: How to delete phantom email account?

Sync with your computer using Windows mobile device center and Uncheck syncing email in its settings. that should remove it -.-
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