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Old 04-11-2011, 01:10 AM
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HTC Touch Pro + 2011 + Insurance

If I have sprint insurance and lose my touch pro does anyone know what they would send me in 2011 for a replacement?

Prior experience that's recent? any advice please post
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Old 04-11-2011, 11:20 AM
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Re: HTC Touch Pro + 2011 + Insurance

Well back when I had my original TP, the keyboard went out on it. Sprint store offered me a Moment, some BB, or the TP2. I took the TP2... This was more than a year ago now.

If you lose it, that's not insured directly thru Sprint - you have to pay a deductible and a 3rd party (Asurion) actually does the replacement. AFAIK the fee is now $100 for "Advanced" phone replacements (IE any 'smart'phone).
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Old 04-11-2011, 11:31 AM
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Re: HTC Touch Pro + 2011 + Insurance

Yeah... My guess is as good as yours.
Right now... I believe it's the same as above... An old blackberry with the trackball, a moment, or TP2.

You know... There are Sprint stores all over the place. They can usually answer that question better.

p.
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Old 04-11-2011, 07:49 PM
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Re: HTC Touch Pro + 2011 + Insurance

Quote:
Originally Posted by HandsOfGod84 View Post
If I have sprint insurance and lose my touch pro does anyone know what they would send me in 2011 for a replacement?

Prior experience that's recent? any advice please post
Well, I should be able to tell you in about an hour - my TP is getting checked out at a repair center right now, guessing it will need replacement. Think I read somewhere that ESRP and Assurion draw replacements from the same source now, but could be wrong on that.
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Old 04-20-2011, 08:44 PM
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Re: HTC Touch Pro + 2011 + Insurance

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Originally Posted by bruinhoo View Post
Well, I should be able to tell you in about an hour - my TP is getting checked out at a repair center right now, guessing it will need replacement. Think I read somewhere that ESRP and Assurion draw replacements from the same source now, but could be wrong on that.

so what happen bruinhoo?

I had one replaced cause the screen malfunction after I sat on it one night

Then I got a brand new one but don't ever use it... so just wanna see replacement value

Don't want TP2 egh ugh....
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Old 04-23-2011, 10:38 AM
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Re: HTC Touch Pro + 2011 + Insurance

Bruinhoo? Hmm. I take it they not only did NOT replace it, they put Bruinhoo in a landfill alongside his broken TP. Rest well, bud.

As a side note, I would just call Assurion and do things via mail vs. meeting the same fate as Bruinhoo.
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Old 06-28-2011, 08:51 PM
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Re: HTC Touch Pro + 2011 + Insurance

I just found out today, totally by accident, they (Asurion) are still sending out TP1s.

My wife was having problems with her phone (not a Touch Pro), took it to the service center twice and wasn't satisfied. She called Sprint and they said they'd send her a replacement. That was on June 7th. When the new phone didn't arrive I told her that the new policy is to only replace for loss or damage, all other replacements are through the service center. She didn't like that a called them again over this past weekend. I got home today to find TWO boxes on the porch. They got their wires crossed and sent me a Touch Pro AND sent her the replacement for her phone.

I was just going to send the Touch Pro back. After a year of tweaking mine I finally got it perfect and there's nothing wrong with it. However, being the curious type, I put a battery in the new Touch Pro and turned it on. It ran through the initial set up and then it activated. So I guess I'll start learning how to restore my old phone and go ahead and send it back. I hope they don't try and charge me the deductible. I really don't want to pay $100 for a Touch Pro. I wish I hadn't messed with the new one.

Edit: I just called customer service and they said there were no changes on my account for deductibles! Of course, I'll have to wait a couple more weeks to see my newest bill to know for sure.
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Old 08-30-2011, 12:23 AM
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Re: HTC Touch Pro + 2011 + Insurance

i went to the sprint store today to get my htc touch pro fix(black screen of death)
the guy told me i will get touch pro as a replacement
so i guess no touch pro 2 for me
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Old 09-09-2011, 03:20 AM
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Re: HTC Touch Pro + 2011 + Insurance

Yeah... My guess is as good as yours.
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