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Old 08-09-2010, 11:21 PM
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Unable to connect phone to computer.

I want to flash a custom rom to my HTC touch pro, but i am unable to because my computer doesn't recognize the phone. When i plug it in, my phone gives me the option 'disk drive' or 'active sync' and when i choose disk drive, it shows up as a removable device under my computer and i can put phones on my micro sd card that way, but if i choose activesync, nothing happens. and when i install windows mobile device center, it doesn't recognize my phone and when it says it is installing the drivers, it fails because it says the device is unplugged, even though that is not the case.

I have a HTC touch pro running WM6.1. My computer is windows 7 32-bit. I am sorry if this is in the wrong section, but help is greatly appreciated.
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Old 08-09-2010, 11:58 PM
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Re: Unable to connect phone to computer.

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Originally Posted by joebrothehobo View Post
I want to flash a custom rom to my HTC touch pro, but i am unable to because my computer doesn't recognize the phone. When i plug it in, my phone gives me the option 'disk drive' or 'active sync' and when i choose disk drive, it shows up as a removable device under my computer and i can put phones on my micro sd card that way, but if i choose activesync, nothing happens. and when i install windows mobile device center, it doesn't recognize my phone and when it says it is installing the drivers, it fails because it says the device is unplugged, even though that is not the case.

I have a HTC touch pro running WM6.1. My computer is windows 7 32-bit. I am sorry if this is in the wrong section, but help is greatly appreciated.
I had that issue before with mobile device center. Anyway, you can flash a rom by holding the power button the down volume button on the phone and reset with the stylus. Remove the stylus but keep pressing the pwr and vol down button until the tri color screen shows. Then hook the phone up to the computer and flash the rom.
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Old 08-10-2010, 12:23 AM
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Re: Unable to connect phone to computer.

thanks so much for the advice. i will try it out tomorrow and let you know if it worked.
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Old 08-10-2010, 12:39 PM
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Re: Unable to connect phone to computer.

Hmmm. Go into your settings menu and untick the one that says something about faster data transfer. I don't have my phone with me right now or I could walk you right through it. But somewhere in the connections, there is a box that can be ticked under the AS option. Untick it and see if the comp recognizes it.

On a side note-the first guy that resonded has a GREAT ROM. I've used/flashed about 50 and his is the best I think. Look …………Twisted Access 1.6 [FINAL] Rom and Kitchen (12.28.10)

Last edited by pmassey31545; 08-10-2010 at 12:46 PM.
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Old 08-10-2010, 04:03 PM
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Re: Unable to connect phone to computer.

is there anything else i need to do to flash the rom before i hold down the volume button and power button? i keep seeing that hard-spl is mandatory but i don't really know what that is.

any help is appreciated.
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Old 08-10-2010, 04:06 PM
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Re: Unable to connect phone to computer.

Quote:
Originally Posted by pmassey31545 View Post
Hmmm. Go into your settings menu and untick the one that says something about faster data transfer. I don't have my phone with me right now or I could walk you right through it. But somewhere in the connections, there is a box that can be ticked under the AS option. Untick it and see if the comp recognizes it.

On a side note-the first guy that resonded has a GREAT ROM. I've used/flashed about 50 and his is the best I think. Look Twisted Access 1.6 [FINAL] Rom and Kitchen (12.28.10)
when i plug it in there is the disk drive option and an active sync option and the disk drive option is the one with the faster data transfer and if i untick that one (and choose active sync) my computer doesn't recognize it.
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Old 08-10-2010, 04:22 PM
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Re: Unable to connect phone to computer.

op is your tp unlocked? also when i flash via usb i pick active sync not disk drive.
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Old 08-10-2010, 06:34 PM
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Re: Unable to connect phone to computer.

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Originally Posted by darren.wlsn1 View Post
op is your tp unlocked? also when i flash via usb i pick active sync not disk drive.
it is not unlocked. and if i pick activesync instead of disk drive my phone does not show up on the computer and i can't access any of its files.
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Old 08-10-2010, 09:56 PM
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Re: Unable to connect phone to computer.

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Originally Posted by joebrothehobo View Post
it is not unlocked. and if i pick activesync instead of disk drive my phone does not show up on the computer and i can't access any of its files.

Look here dude-http://forum.xda-developers.com/showthread.php?t=508084 I found this waaaaay back when I started and it had everything I needed and explained it real well and in detail. Follow the steps and you'll be fine. Try the twisted_accessing ROM. PM me if you need help.
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Old 08-10-2010, 10:03 PM
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Re: Unable to connect phone to computer.

unlock using sd card and flash that way too, link is a sticky in this forum.
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