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Old 12-24-2009, 05:04 PM
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maybe this is old news but advanced exchange webpage decommisioned

Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

  • All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.
  • Corporate-liable customers also have the option of getting phone repair support by contacting Care.
    • Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.
    • Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.


To learn more about Sprint Phone Repair and Protection services, visit Sprint.com/support .
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Old 12-24-2009, 10:29 PM
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Re: maybe this is old news but advanced exchange webpage decommisioned

Yeah I was sad to see that. I tried on the 12th.. the website was so much easier then going to a store. RIP
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Old 12-25-2009, 08:30 PM
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Re: maybe this is old news but advanced exchange webpage decommisioned

the nearest store around here is like 30 miles away....
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Old 12-28-2009, 11:19 PM
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Re: maybe this is old news but advanced exchange webpage decommisioned

This sucks for me. When I search the Sprint Store Locator all I get is the note, "There are no repair centers within 50 miles of your location." Very very sad news! I'm going to have to call in when my phone breaks. Not going to lie though my third TP has been holding pretty strongfor like 4 months now, its a record I think. If it keeps this up I might actually get really lucky and not need to call in again. One can only hope.
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