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Old 11-11-2009, 03:45 PM
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First Broken TP2 :(

I noticed a couple days ago that my screen looked like it had a little oil spill inside, but took no concern because it still worked.

When I woke up today the entire screen was covered with that oil spill look and is completely broken.

I think I have only one advance exchange left.

Two questions?

Is this consider my fault and I have to pay $100 deductible?
OR
Can sprint fix this free through my insurance?
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Old 11-11-2009, 03:54 PM
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Re: First Broken TP2 :(

Normally if its physical damage you will have to pay asurion $100 deductible to get a replacement. I think your best bet is try a Sprint repair center first. You can also try an authorized one (not a sprint store). Go to sprint.com and do locate a store and chose repair. It will list all repair centers....Sprint or non Sprint stores. Gluck!
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Old 11-11-2009, 03:55 PM
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Re: First Broken TP2 :(

i had the same problem before my touch screen died and verizon replaced it with no questions!! i feel ur pain
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Old 11-11-2009, 04:37 PM
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Re: First Broken TP2 :(

Yeah I guess it wouldn't hurt to try the service center first?

Is there a re-locker for the TP2 yet?
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Old 11-11-2009, 04:38 PM
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Re: First Broken TP2 :(

I don't know about the (TILT2) TP2 , and hopefully I wont ever have too, but on my Tilt one I replaced the screen myself, and it only cost me $35 off of ebay. Hope this helps
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Old 11-11-2009, 05:21 PM
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Re: First Broken TP2 :(

they should repair it for you at a service center...this is a documented issue and if you have TEP you should be fine...I would definitely try that before Asurion...why should you pay $100 for a device defect you did not cause? Unless your phone fell in a vat of hot oil, I don't know what you could have done to get oil under the screen yourself...
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Old 11-11-2009, 06:46 PM
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Re: First Broken TP2 :(

I have TEP.
I dont know if it is actually oil, but it just looks like it.

Sure I have dropped the phone, but the screen isn't actually cracked or anything.
It looks fine, so I could probably get away with them fixing it.

The only thing is I don't want to have to use my last advance exchange.
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