Wireless sync not auto syncing

[JMSLANDON]

Hey,

We have about 10 moguls all of which we different little issues! However the biggest problem we are having is with the wireless sync. A few of the guys are complaining that they have to reset their handsets at least once a day to get the phone working to automatically sync. I know you can just hit the sync button under the "comm manager" but that means they constantly have to check for emails. Has anyone experienced this issue or does anyone have any suggestions?

Thanks

[Imaginos]

You talking with EAS or 'push' email, or manually telling it to go fetch?

I've had 3 Moguls to date and each of them had no issues at all staying sync'ed to Exchange servers.

[JMSLANDON]

We are using exchange server and after speaking with the sales guys a little more they are telling me that when they manually attempt to sync they are getting a message saying that they are unable to connect to the network, even when they are in a service area.

[Imaginos]

If the connection sometimes works, it seems you have the email accounts configured correctly. Did you verify in connection manager that Exchange Push is active?

Exchange server and IIS is operating ok and licensed for the necessary # of concurrent connections? If using exchange 2007 server, are there policies in effect to limit the usage hours of activesync? Are there any other handhelds besides the Moguls that EAS to the server you can use to verify there's no activesync issues on the server side?
Do all the handhelds have a good dataplan and air coverage for solid internet connectivity? When the OTA sync fails, are they also unable to surf the web?

Sorry to pepper you with all this. Trying to narrow it down. My Mogul is a solid EAS performer, so I can't imagine your 10 phones all being bad. It's got to be something else common to them all.