Cancel your Sprint contract with no ETF (9/9/11-10/9/11)

[darren.wlsn1]

sprint just told my friend since new fee is under $1.99 you still need to pay etf, contract states $1.99 and up breaks contract. lol

[goose21]

ok i called again and they said that this took place last month and they dont wanna let me out of my contract without a etf is there something i could do diffrent or am i just screwed?

[darren.wlsn1]

Originally Posted by goose21

ok i called again and they said that this took place last month and they dont wanna let me out of my contract without a etf is there something i could do diffrent or am i just screwed?

keep calling i guess cause same friend i just posted about just called today and got month/month no etf.

[mikejones13]

Ya keep calling, they pulled this crap a couple of years ago. It took me between 5-10 calls and they finally let me month to month and because of the hassle they threw in a $25 credit. If Tier 1 of Customer service doesn't work work your way up to Tier 3 and if that doesn't call the CORPORATE office aka EXECUTIVE CUSTOMER SERVICE. They will let you month to month. Personally I wouldn't even deal with retentions. That group has become hard a$$es...... and the rarely help out anymore. IMO

[boredandtattooed]

I did this... have 5 lines, cancelled 2 to save money...

Got no probs at all cancelling without ETFs... both lines were only about 6 months into contract renewals even

[boredandtattooed]

seems People arent realizing there's 2 Separate loopholes here..

1 the admin fee..
2 the ETF increase

Either will get you out for free...

I also believe if you go month to month, you won't be eligible for Premier Status anymore, thus losing upgrade abilities later on.... correct me if I'm wrong on that one

[gtr0manc3r]

I have been calling all morning, and basically ended with this:

"Legal has now issued a followup notice to all employees that no rep is to let someone cancel due to the administration fee."

Any ideas on what to do next?

[tech]

U will miss the fun

Sent from my PG86100 using Tapatalk

[demonike84]

This is a great post, here's what happened to me.

I called the retentions number posted by OMJ, after a short wait a very nice guy answered the phone. He asked why I wanted to cancel my service. I told him that I had no intention of canceling, I mearly want my contracts voided. I also said that I recieved an email from a friend that said sprint had made several changes that affected my bill. He told me that spam was sent out with false info. I started to get a little upset. I then told him that I looked at my bill and saw the supposedlly fake charge. He then told me that since sprint did not go over 3 dollars, they did not break contract. I said, I am looking at the TOS right now and I dont see anything like that. I told him that I did not appreciate the run arround and I will not be one of those customers that just gives up after a little heat. He asked me to wait and said he would get a manager on the line. Then, in classic sprint cs fasion, I was disconnected. But after about 10 mins he called back and said he had spoke with the powers that be and all contracts on all my lines have been reduced to zero.

Kind of a long story but I thought it was worth sharing. Thanks for the great info.

[mswlogo]

Does getting out of contract automatically qualify you for full upgrade credit immediately?

Otherwise I don't see the big advantage if I plan on sticking with Sprint.