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  #21 (permalink)  
Old 06-19-2011, 06:46 PM
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Re: Premier early order date 6/21!

Quote:
Originally Posted by guitardoc64 View Post
I was told to call by telesales. So I'm calling Tues morning.
So telesales told you that you can call in on tuesday to order?
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  #22 (permalink)  
Old 06-19-2011, 07:10 PM
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Re: Premier early order date 6/21!

Yes they did. Something about my override. I actually called them twice just to make sure.
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  #23 (permalink)  
Old 06-19-2011, 07:17 PM
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Re: Premier early order date 6/21!

Quote:
Originally Posted by guitardoc64 View Post
Yes they did. Something about my override. I actually called them twice just to make sure.
Ok cool, well I guess I will give them a try on tuesday.
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  #24 (permalink)  
Old 06-20-2011, 10:52 AM
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Re: Premier early order date 6/21!

Just got off online chat with a Sprint rep here's how it went:


10:30:02 AM : GS: So is there anyway i can upgrade to the EVO3D tonite by calling telesales? or would i have to do that via online

10:31:00 AM :
Riley N.: Yes, you can do this, because you are our Premier customer


10:31:09 AM :
GS: also i'd like to know what discounts apply to my account...I remember back when i purcahsed my Touch Pro i was eligiable for loyalty discounts and some other incentives for being a Sprint customer for so long


10:32:15 AM :
GS: and if i did this online would these discounts apply....also just in case will i be able to call a telesales rep at Midnite? i've been aniticipating this phone so i can do away with my current unit


10:32:43 AM :
Riley N.: One moment please


10:33:01 AM :
GS: i dont mind ordering onlin, but i prefer talking to a rep to make sure my order goes thru smoothly


10:33:33 AM :
GS: sure no prob


10:33:45 AM :
Riley N.: As of now , with the discounted rate for EVO 3D is $199.99 , this is the price who are eligible for full upgrade


10:34:29 AM :
Riley N.: On our website it would be launched on June 24,2011


10:35:05 AM :
Riley N.: I would suggest to do call to telesales, it would be the best way to get the phone pre launch.


10:35:10 AM :
Riley N.: For premier customers only


10:35:39 AM :
GS: correct...i've been readig something about an up to 70 Loyalty/Renewal Credit on the Sprint forums is there any truth to this?


10:36:05 AM :
Riley N.: Give me one minute


10:36:09 AM :
GS: thanks


10:36:25 AM :
Riley N.: Yes, it is correct


10:36:54 AM :
GS: awesome! so is that credit applied to the phone or is it something that is simply credited to my account?


10:37:15 AM :
Riley N.: If you take $70.00 credit today , it will applied on your account and your contract is required for renew .


10:37:25 AM :
Riley N.: It would be 2-years new contract.


10:37:52 AM :
GS: that's fine i anticipated renewing my contract for 2 years


10:38:15 AM :
Riley N.: I would suggest you to take your $70.00 credit then after you can also apply for upgrade a new phone .


10:39:07 AM :
GS: oh ok...so i can't do this all at the same time when i place my phone order tonite?


10:39:15 AM :
Riley N.: Because after phone upgrade would , your contract will renew then you will not able to get $70.00 after phone upgrade


10:39:45 AM :
GS: ok gotcha so this wouldn't affect my ability to purcahse the phone at 199.99 come midnite correct?


10:40:11 AM :
Riley N.: Correct


10:41:11 AM :
GS: ok perfect sounds great looks like i'll be upgrading tonite then....one last question...would you be able to tell me if and when i order the phone how long it would take to get to me...is overnite available? (my unit is on its last legs)


10:42:00 AM :
Riley N.: Yes,


10:42:39 AM :
Riley N.: You can order over there for overnight shipping.


10:43:09 AM :
GS: cool so there will be reps available at midnite? or will i have to wait till the morning?


10:43:51 AM :
Riley N.: One minute I will give you the timing of telesales team


10:44:41 AM :
Riley N.: 6:00 AM - 12:00AM

7 Days a Week


10:45:11 AM :
GS: oh ok so it looks like i'll be trying in the morning then


Hope this answers alot of questions you guys may be having....I'm still gonna try and catch a rep at the stroke of midnite....lol good luck Tonite/Tomorrow guys
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  #25 (permalink)  
Old 06-20-2011, 11:05 AM
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Re: Premier early order date 6/21!

Quote:
Originally Posted by head honch View Post
Just got off online chat with a Sprint rep here's how it went:


10:30:02 AM : GS: So is there anyway i can upgrade to the EVO3D tonite by calling telesales? or would i have to do that via online

10:31:00 AM :
Riley N.: Yes, you can do this, because you are our Premier customer


10:31:09 AM :
GS: also i'd like to know what discounts apply to my account...I remember back when i purcahsed my Touch Pro i was eligiable for loyalty discounts and some other incentives for being a Sprint customer for so long


10:32:15 AM :
GS: and if i did this online would these discounts apply....also just in case will i be able to call a telesales rep at Midnite? i've been aniticipating this phone so i can do away with my current unit


10:32:43 AM :
Riley N.: One moment please


10:33:01 AM :
GS: i dont mind ordering onlin, but i prefer talking to a rep to make sure my order goes thru smoothly


10:33:33 AM :
GS: sure no prob


10:33:45 AM :
Riley N.: As of now , with the discounted rate for EVO 3D is $199.99 , this is the price who are eligible for full upgrade


10:34:29 AM :
Riley N.: On our website it would be launched on June 24,2011


10:35:05 AM :
Riley N.: I would suggest to do call to telesales, it would be the best way to get the phone pre launch.


10:35:10 AM :
Riley N.: For premier customers only


10:35:39 AM :
GS: correct...i've been readig something about an up to 70 Loyalty/Renewal Credit on the Sprint forums is there any truth to this?


10:36:05 AM :
Riley N.: Give me one minute


10:36:09 AM :
GS: thanks


10:36:25 AM :
Riley N.: Yes, it is correct


10:36:54 AM :
GS: awesome! so is that credit applied to the phone or is it something that is simply credited to my account?


10:37:15 AM :
Riley N.: If you take $70.00 credit today , it will applied on your account and your contract is required for renew .


10:37:25 AM :
Riley N.: It would be 2-years new contract.


10:37:52 AM :
GS: that's fine i anticipated renewing my contract for 2 years


10:38:15 AM :
Riley N.: I would suggest you to take your $70.00 credit then after you can also apply for upgrade a new phone .


10:39:07 AM :
GS: oh ok...so i can't do this all at the same time when i place my phone order tonite?


10:39:15 AM :
Riley N.: Because after phone upgrade would , your contract will renew then you will not able to get $70.00 after phone upgrade


10:39:45 AM :
GS: ok gotcha so this wouldn't affect my ability to purcahse the phone at 199.99 come midnite correct?


10:40:11 AM :
Riley N.: Correct


10:41:11 AM :
GS: ok perfect sounds great looks like i'll be upgrading tonite then....one last question...would you be able to tell me if and when i order the phone how long it would take to get to me...is overnite available? (my unit is on its last legs)


10:42:00 AM :
Riley N.: Yes,


10:42:39 AM :
Riley N.: You can order over there for overnight shipping.


10:43:09 AM :
GS: cool so there will be reps available at midnite? or will i have to wait till the morning?


10:43:51 AM :
Riley N.: One minute I will give you the timing of telesales team


10:44:41 AM :
Riley N.: 6:00 AM - 12:00AM

7 Days a Week


10:45:11 AM :
GS: oh ok so it looks like i'll be trying in the morning then


Hope this answers alot of questions you guys may be having....I'm still gonna try and catch a rep at the stroke of midnite....lol good luck Tonite/Tomorrow guys
So whats this $70 credit? Does that mean you have to call to get that applied prior to ordering the phone?
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  #26 (permalink)  
Old 06-20-2011, 11:23 AM
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Re: Premier early order date 6/21!

^ yeap i even confirmed with him he specifies in the convo...you lose it if you don't use it before the upgrade i'm calling at noon today to apply it to my account
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  #27 (permalink)  
Old 06-20-2011, 11:43 AM
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Re: Premier early order date 6/21!

I tried getting the credit but was told I have to be within 6 months of contract expiration. They just reset my upgrade last week, so I get the full upgrade, but contract expires 6/2012....oh well, at least I've got full upgrade.

they did offer the credit on another line a few weeks ago, but it was only $45.
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  #28 (permalink)  
Old 06-20-2011, 11:57 AM
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Re: Premier early order date 6/21!

^ well my contract expired about 3 years ago, and still managed to get it i guess if you really push for it, but i just called and it was rather painless...now i get to purchase my evo3d tonite
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  #29 (permalink)  
Old 06-20-2011, 01:47 PM
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Re: Premier early order date 6/21!

Quote:
Originally Posted by head honch View Post
^ well my contract expired about 3 years ago, and still managed to get it i guess if you really push for it, but i just called and it was rather painless...now i get to purchase my evo3d tonite
yeah, that's the thing....you were out of contract, so of course they want to lock u in

I still have 1 yr left on my contract.....
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  #30 (permalink)  
Old 06-20-2011, 04:16 PM
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Re: Premier early order date 6/21!

Just got this email from my EVP rep when I asked him about ordering on 6/21:

Mr. Jones,

This offer was for Sprint Gold Premier customers that preordered the device by 6/17/2011. However, we expect most devices to ship on 6/24 anyhow, as initial quantity will be very limited on 6/21. If you’d like, I’ll be glad to place your preorder for 6/24.

The device will be $199.99, which is billed to the account – so payment information would not be needed.

Thank you!

BRIAN SUTTON

Account Manager | Employee Value Program (EVP)

This is the first I've heard of having to be a gold premier customer and having to pre-order it to get it on 6/21. Anyone else hear this same info?

Last edited by antjones21; 06-20-2011 at 04:18 PM.
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