Just got off online chat with a Sprint rep here's how it went:
10:30:02 AM : GS: So is there anyway i can upgrade to the EVO3D tonite by calling telesales? or would i have to do that via online
10:31:00 AM :
Riley N.: Yes, you can do this, because you are our Premier customer
10:31:09 AM :
GS: also i'd like to know what discounts apply to my account...I remember back when i purcahsed my Touch Pro i was eligiable for loyalty discounts and some other incentives for being a Sprint customer for so long
10:32:15 AM :
GS: and if i did this online would these discounts apply....also just in case will i be able to call a telesales rep at Midnite? i've been aniticipating this phone so i can do away with my current unit
10:32:43 AM :
Riley N.: One moment please
10:33:01 AM :
GS: i dont mind ordering onlin, but i prefer talking to a rep to make sure my order goes thru smoothly
10:33:33 AM :
GS: sure no prob
10:33:45 AM :
Riley N.: As of now , with the discounted rate for EVO 3D is $199.99 , this is the price who are eligible for full upgrade
10:34:29 AM :
Riley N.: On our website it would be launched on June 24,2011
10:35:05 AM :
Riley N.: I would suggest to do call to telesales, it would be the best way to get the phone pre launch.
10:35:10 AM :
Riley N.: For premier customers only
10:35:39 AM :
GS: correct...i've been readig something about an up to 70 Loyalty/Renewal Credit on the Sprint forums is there any truth to this?
10:36:05 AM :
Riley N.: Give me one minute
10:36:09 AM :
GS: thanks
10:36:25 AM :
Riley N.: Yes, it is correct
10:36:54 AM :
GS: awesome! so is that credit applied to the phone or is it something that is simply credited to my account?
10:37:15 AM :
Riley N.: If you take $70.00 credit today , it will applied on your account and your contract is required for renew .
10:37:25 AM :
Riley N.: It would be 2-years new contract.
10:37:52 AM :
GS: that's fine i anticipated renewing my contract for 2 years
10:38:15 AM :
Riley N.: I would suggest you to take your $70.00 credit then after you can also apply for upgrade a new phone .
10:39:07 AM :
GS: oh ok...so i can't do this all at the same time when i place my phone order tonite?
10:39:15 AM :
Riley N.: Because after phone upgrade would , your contract will renew then you will not able to get $70.00 after phone upgrade
10:39:45 AM :
GS: ok gotcha so this wouldn't affect my ability to purcahse the phone at 199.99 come midnite correct?
10:40:11 AM :
Riley N.: Correct
10:41:11 AM :
GS: ok perfect sounds great looks like i'll be upgrading tonite then....one last question...would you be able to tell me if and when i order the phone how long it would take to get to me...is overnite available? (my unit is on its last legs)
10:42:00 AM :
Riley N.: Yes,
10:42:39 AM :
Riley N.: You can order over there for overnight shipping.
10:43:09 AM :
GS: cool so there will be reps available at midnite? or will i have to wait till the morning?
10:43:51 AM :
Riley N.: One minute I will give you the timing of telesales team
10:44:41 AM :
Riley N.: 6:00 AM - 12:00AM
7 Days a Week
10:45:11 AM :
GS: oh ok so it looks like i'll be trying in the morning then
Hope this answers alot of questions you guys may be having....I'm still gonna try and catch a rep at the stroke of midnite....lol good luck Tonite/Tomorrow guys