Diamond replacement through Sprint Repair Center

[dirtyalphaman]

The replaced my last Diamond with a refurbished Diamond. When I picked it up on Saturday, the first call I tried to make, the speaker and microphone were not working. This was 5 minutes after I left the store!!! I went back in and spoke to an associate. They ordered another replacement and told me that this would count against my "3 replacements in a 6 month period" phones. I called customer service and retention and raised hell. They told me it is now up to the Corporate Store Managers if any exchanges for different phones could be made because everyone used to call The Cancellation Dept and get free phones. Result: I am picking up my 4th Diamond tomorrow......the battle goes on!!! I hate to lose my SERO plan, but I am canceling when my contract expires in February.

[boggsie]

Wow ... first I ever recall of someone even (openly) considering cancelling a SERO account. Most folks mentione that they might be willing to part with them and folks come out of the woodwork offering to take over the contract / account.

Best regards,
-boggsie

[mulhiny]

My buddy, after 3 replacements, swapped a Diamond for a BB Tour..

[cardriver]

Originally Posted by dirtyalphaman

The replaced my last Diamond with a refurbished Diamond. When I picked it up on Saturday, the first call I tried to make, the speaker and microphone were not working. This was 5 minutes after I left the store!!! I went back in and spoke to an associate. They ordered another replacement and told me that this would count against my "3 replacements in a 6 month period" phones. I called customer service and retention and raised hell. They told me it is now up to the Corporate Store Managers if any exchanges for different phones could be made because everyone used to call The Cancellation Dept and get free phones. Result: I am picking up my 4th Diamond tomorrow......the battle goes on!!! I hate to lose my SERO plan, but I am canceling when my contract expires in February.

Sucks about all the trouble you are having but the fact is that the phone is made by HTC. sprint is just in the middle. Also I think the next time you are in contact with sprint do not raise hell. i used to work in CS and people never really get anywhere by being a jerk. be nice and tell them everything you have gone through. sprint has been really good to me. they swaped out my mogul for a TP before and it only took one call.

just saying...

[Israel]

No luck for me either. I needed mine replaced and sure enough a Diamond was sent to me. Oh well I think I am just going to sell it on e-bay and pay the difference for a tp or tp2. To bad for me because the deductible alone is $100 bucks plus at least 16 months I have been paying TEP roughly $112. If anything, if you are good about handling your phones you might as well cancell TEP.