[dirtyalphaman]

The replaced my last Diamond with a refurbished Diamond. When I picked it up on Saturday, the first call I tried to make, the speaker and microphone were not working. This was 5 minutes after I left the store!!! I went back in and spoke to an associate. They ordered another replacement and told me that this would count against my "3 replacements in a 6 month period" phones. I called customer service and retention and raised hell. They told me it is now up to the Corporate Store Managers if any exchanges for different phones could be made because everyone used to call The Cancellation Dept and get free phones. Result: I am picking up my 4th Diamond tomorrow......the battle goes on!!! I hate to lose my SERO plan, but I am canceling when my contract expires in February.